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REFERENCE CHECKING
Reference checking is another opportunity to gain further insight on the applicant’s suitability for the job and to verify information the applicant shared in the interview. Reference checking is usually completed only on the candidate who will be offered the job. The information gather in the reference checking is a critical step in the selection process as it verifies or discredits information gathered from the applicant through his or her resume, application form and interview. It is recommended that a minimum of two to three business related reference checks are verbally completed on the potential candidate for the job. Whenever possible it is recommended to contact former supervisors or managers of the candidate as they can give the most accurate information about the individual’s job performance. Ask open ended or behavioural questions about the candidate’s job performance or skills and abilities and try and get as many specific examples as possible. Ensure that the candidate has signed off on the application form to give you permission to contact references. Exhibit XI provides a template for a Reference Check Form.
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